CASE STUDY

City of San Diego – Department of Information Technology

A large municipality with an eye to efficiency through technology had several mission-critical technology projects spanning City wide information security, infrastructure and day-to-day operations requiring project management support across multiple city departments.

INDUSTRY

Municipality

ANNUAL REVENUE

$300M

COMPANY SIZE

6,380

KEY ACTIONS TAKEN

Bentley CADD Upgrade:

  • Transitioned 350 users from an on-premise to a hosted solution
  • Handled setup, configuration, testing, deployment, training, and data migration

Mobile Device Management (MDM):

  • Implemented Intune to manage non-city Android and iOS devices
  • Oversaw configuration, testing, end-user planning, training, and deployment

City-Wide Printer Deployment:

  • Deployed 635 new multi-functional printers (MFDs)
  • Managed testing, network configuration, end-user rollout, and removal of old devices

PROJECT OUTCOMES

  • Strengthened internal alignment and project delivery efficiency, leading to faster project completion
  • Provided critical communication between team members and among departments to minimize downtime, especially for safety services such as police, fire, and lifeguards.
  • Projects met timeline and budget expectations

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