CASE STUDY

AMN Healthcare

A healthcare staffing and workforce solutions company was several years into a digital transformation project that would consolidate its human resource management, financial management, sales pipeline, and customer service into 3 business solution platforms.  A department critical to the business held key workflows in each of the applications and was struggling to transition, delaying the entire effort by multiple months and exponentially driving up costs.  TGR’s senior project manager with business systems analysis expertise stepped in to address the challenges.

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INDUSTRY

Healthcare Staffing

ANNUAL REVENUE

$5B

COMPANY SIZE

3,800

KEY ACTIONS TAKEN

  • Business Process Engineering (BPE) workshops across all departments to map workflows and identify improvement opportunities
  • Creation of business process maps, context diagrams, and requirements documentation to ensure clarity and alignment across Workday, SalesForce, and NetSuite
  • Development of use cases and test scenarios to guide development and testing efforts
  • Design reviews led by development teams to ensure technical feasibility and quality
  • Coordination of functional testing with end-users and stakeholder sign-off to gain buy-in and ensure successful adoption

PROJECT OUTCOMES

  • Successful completion of the project within 9 months
  • Enabled the department to launch operations on each of the new platforms (SalesForce, Workday, NetSuite)
  • Completed the last major milestone in the digital transformation effort

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