CASE STUDY

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A global marketing organization was kicking off a digital transformation effort and needed help identifying and selecting an ERP solution. TGR played a pivotal role in guiding the organization through its ERP selection and implementation journey, spanning multiple phases.

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INDUSTRY

Wholesale/Retail

ANNUAL REVENUE

$490M

COMPANY SIZE

940

KEY ACTIONS TAKEN

ERP Tool Selection and Integrator Selection:

  • Defined success metrics to align the solution with organizational goals
  • Identified critical system requirements (“Big Rocks”) to prioritize functionalities
  • Developed a comprehensive RFP to evaluate vendors effectively
  • Led the tool evaluation process, resulting in the selection of the most suitable ERP system
  • Evaluation of vendor implementation processes and partners to ensure alignment with organizational needs
  • Contract negotiation to secure favorable terms and conditions: Microsoft Dynamics, Salesforce, multiple 3rd party vendors

Implementation Program Management:

  • Program governance for structured oversight and decision-making
  • Thought leadership and problem-solving at various levels to address challenges and drive progress
  • Program visibility across all levels, both vertically and horizontally, for transparency and stakeholder engagement
  • Board-level tracking and reporting to keep executives informed and ensure strategic alignment

PROJECT OUTCOMES

  • TGR’s expertise in ERP selection and implementation guided the organization through a complex digital transformation process
  • Sr. Project Managers provided strategic guidance and hands-on management throughout the project lifecycle
  • The engagement highlights TGR’s ability to deliver comprehensive solutions that address both technical and organizational aspects of ERP initiatives

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