CASE STUDY

San Diego Food Bank

A nonprofit organization focused on ending food insecurity had an aging infrastructure that needed urgent attention during the Food Bank’s busiest season. TGR was brought in to provide project leadership and communications in support of the migration and minimize operational disruption.

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INDUSTRY

Non-Profit | Foundation

ANNUAL REVENUE

$83M

COMPANY SIZE

27

KEY ACTIONS TAKEN

  • Used a workshop-based approach across 7 departments & teams
  • Work with IT resources to create a detailed project schedule including configuration, migration, and end-user rollout
  • Drafted communications plans
  • Implemented on-site deployment process and feedback loops during the deployment windows

PROJECT OUTCOMES

  • Reduced friction internally by establishing create plans and communicating with end-users
  • Near zero downtime was experienced by end-users during the migration
  • Provided risk assessment of future roll-outs based on resource constraints

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