CASE STUDY

F45 Training

A fast-growing global fitness franchisor, having successfully turned public, faced challenges meeting regulatory requirements. TGR was engaged to review the manual contracting process and identify sources of delays and data errors contributing to regulatory risks.

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INDUSTRY

Fitness

ANNUAL REVENUE

$100M

COMPANY SIZE

4700

KEY ACTIONS TAKEN

  • Deployed a Program Manager and Business Ops Analyst to define and document business processes between NetSuite, Hubspot, and Ironclad
  • Coordinated vendors and internal resources to define new workflow, align on required data, and standardize terminology
  • Worked across teams to implement a contract management system that integrated with existing front and backend solutions to streamline operations and mitigate issues caused by a manual and error-prone process
  • Created regionally-based contract templates and team workflows

PROJECT OUTCOMES

  • Reduced time to contract and fewer errors
  • Improved front-office-to-back-office to back office tracking of contracts and renewals in North America
  • Created a framework and geography-based prioritization for enterprise-wide roll out and adoption
  • Enhanced franchisee experience and communication

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